Refund policy

Refund and return policy

For return requests or problems with your order, contact us at kenmallkenya253@gmail.com. Include your order number.

Damaged or incorrect items

If your order arrives damaged or contains the wrong item, please contact us within 7 business days of delivery. Include clear photos or videos showing the issue. We may request additional information to review your claim.

After reviewing the evidence, we will contact you about the available resolution, which may include a refund or replacement. A return may be required. Please do not send items back before receiving our return instructions.

Change-of-mind returns

Please contact us promptly after delivery if you wish to return an unwanted item. Eligible change-of-mind items must be returned within 10 days of receipt, in good condition and suitable for resale. Contacting us alone does not extend this return window. This voluntary return window does not reduce any longer return or withdrawal period required by applicable law.

Return shipping

Customers are responsible for shipping costs for eligible change-of-mind returns, except where applicable law requires otherwise. Authorized returns are sent to our fulfillment partner's warehouse in China. International return shipping can be expensive and transit can take several months, so please consider these costs before requesting a change-of-mind return.

For damaged or incorrect items, we will explain any return requirements and applicable shipping costs during the review, subject to your statutory rights.

Refund decisions

Each request is reviewed individually using the information provided. We will confirm whether a refund or replacement is approved and provide the next steps.

Your rights

Nothing in this policy limits any rights you have under applicable consumer protection laws. Where the law provides a longer reporting, return or withdrawal period, or other remedies, those rights apply.