Shipping policy

Nest and Click shipping policy

Fulfillment

We work with third-party suppliers who ship orders directly to customers. Items may ship internationally from our fulfillment partners.

Shipping destinations and charges

Available delivery options and shipping charges are shown at checkout for your delivery address. We do not promise delivery to every country. Please review the shipping charge before completing your purchase.

Processing and delivery estimates

Processing time and transit time are separate. Both depend on the product, supplier and destination. Please contact us at kenmallkenya253@gmail.com before ordering if you need a delivery estimate for a particular product or a specific delivery date.

Any delivery estimate provided is an estimate, not a guaranteed arrival date unless expressly agreed. Customs clearance, carrier disruptions and other delays may affect delivery. Nothing in this policy limits your rights under applicable consumer law.

Tracking

When tracking information is available from the fulfillment partner, we will provide it using the contact details supplied with your order. Tracking updates may take time to appear after dispatch.

Delivery details

Please provide a complete and accurate delivery address and contact information. If you notice an error, contact us promptly. Address changes after dispatch may not be possible. We will review delivery problems individually and explain available options.

Delayed or missing packages

If your order is delayed, missing, or marked delivered but has not arrived, contact kenmallkenya253@gmail.com with your order number. We will review the issue with our fulfillment partner and carrier and explain the next steps.

Damaged or incorrect orders

Please contact us within 7 business days of receiving a damaged or incorrect item, with your order number and clear photos or videos. See our refund policy for details. These reporting terms do not limit any longer period or remedy required by applicable law.